Shipping Policy

Thank you for visiting and shopping at PrimeBrim. The following are the terms and conditions that formulate our Shipping Policy.

Shipment Processing Time

We ship directly from multiple warehouses as soon as the order is processed. 

If we are experiencing a high volume of orders, shipments may be delayed by a couple of days. Therefore, please allow additional days in transit for delivery. In rare cases, if there will be a significant delay in the shipment of your order, we will contact you via email or telephone.

Shipping Information

We do not ship to P.O. boxes or APO/FPO addresses.
Currently, we only ship within the United States.

Shipping Methods: We offer free shipping via DHL Express and USPS.

Handling time: 1-3 days (Monday–Friday)
Transit time: 4-14 days (Monday–Friday)

Shipping Status:

Once your order ships, you'll promptly receive a shipping confirmation email containing your tracking number.

If you don't receive the shipping confirmation email immediately, don't worry! We are aware of the delivery date or date range provided at checkout, and rest assured, we will deliver the items within that timeframe.

Order Changes:

Please notify us immediately if there are any changes to your order. Please note that custom and pre-ordered pieces cannot be exchanged for other designs.

Item Not Received:

If you have successfully placed an order and still haven't received it, even though the tracking status indicates delivery, we recommend contacting the courier to locate your shipment. If the issue persists, kindly email us at Info@primebrim.store.

Tracking Your Order

You will receive an email notifying you once your order has shipped. The email will include a unique parcel tracking number. The status of your order can be reviewed by logging into Primebrim.store "My Account". Click on “My Order “ to review your order status and/or obtain a tracking number.

It can take a few days following order shipment before the tracking number becomes active on the courier's system. If the information is not available, please try again later. Please rest assured that the estimated shipping time is valid regardless of the tracking site updates.

Taxes

Our customers do not need to pay for importing fees, duties or VAT (Valued Additional Tax).

However, some limited countries (especially for some European countries such as Germany, Italy, UK and Canada, etc.) may need to pay duties or VAT according to your countries’ levying rules.

We are required by law to charge sales tax on all items purchased, unless in situations where it is not required by law.

For further inquiries:
If you have any additional questions, please contact our customer service at:

Phone: +358440828339
Email: Info@primebrim.store