Shipping policy

Last Updated: July 22, 2026

At Prime Brim, we are committed to delivering your order safely and efficiently. Please read the following shipping policy to understand how we process and deliver your orders.

1. Order Processing

  • Orders are typically processed and dispatched within 1–2 business days after confirmation.
  • Orders placed on weekends or public holidays will be processed on the next working day.
  • During promotional campaigns, sales, or periods of high order volume, processing may take slightly longer.
  • We may contact you by phone or WhatsApp to confirm your order before dispatch.

2. Delivery Time

We currently offer delivery across Pakistan.

Estimated delivery times are:

  • Major Cities: 2–5 business days
  • Other Areas: 3–7 business days

Please note that these are estimated delivery times and are not guaranteed. Delivery may take longer due to courier delays, public holidays, weather conditions, high-volume sales periods, or circumstances beyond our control.

3. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout or communicated before your order is dispatched.

From time to time, Prime Brim may offer free shipping promotions or special delivery offers. These promotions may be subject to specific terms and minimum order values.

4. Order Tracking

Once your order has been dispatched, you may receive tracking information through SMS, WhatsApp, or email, depending on the contact details provided with your order.

You can use the tracking information to check the status of your shipment with the relevant courier service.

Please allow some time for tracking information to become active after your order has been dispatched.

5. Delivery Address

Customers are responsible for providing a complete and accurate delivery address and contact number when placing an order.

Prime Brim is not responsible for delays or failed deliveries caused by:

  • Incorrect or incomplete addresses
  • Incorrect phone numbers
  • Unavailability of the customer
  • Failure to respond to courier calls
  • Refusal to accept the parcel

If an order is returned to us due to an incorrect address, customer unavailability, or refusal to accept the parcel, additional shipping charges may apply if the customer requests re-delivery.

6. Cash on Delivery (COD)

For Cash on Delivery orders, payment must be made to the courier at the time of delivery.

Customers are requested to ensure that they are available to receive their order and have the required payment ready.

7. Delayed or Lost Orders

While we work with trusted courier partners to deliver your orders on time, occasional delays may occur due to circumstances outside our control.

If your order appears to be significantly delayed or you believe it may be lost, please contact our customer support team with your order number so we can assist you in checking the shipment status.

8. Damaged Packages

If your parcel appears to be severely damaged or tampered with upon delivery, please contact Prime Brim as soon as possible.

For damaged or incorrect products, please refer to our Return & Refund Policy for eligibility and instructions.

9. Contact Us

If you have any questions about your order or shipping, please contact us:

Prime Brim
Email: info@primebrim.store

Our customer support team will be happy to assist you with your order and delivery-related questions.

Thank you for shopping with Prime Brim.